Frequently Asked Questions
Q1. Will my new windows reduce road and aircraft noise.
A. Our windows include double glazing incorporating Audio Barrier Glass and our unique Vaportec noise reduction system.
Q2. Will my new windows provide me with better security.
A. All our windows include Impact Resistant 6.8mm laminated glass, top quality Locking Fitch Catches and dual position Security Bolts
Q3. Will my new windows reduce heat loss and improve draught exclusion.
A. Our windows include Energy Efficient sealed unit double glazing with Better Testing Results than required for Document L compliance. We also fit our Heavy Duty Draught-proofing system to ensure a snug fit and an effortless slide.
Q4. How long will my new windows last
A. Our windows are manufactured using Top Quality workmanship and materials. We only use solid hardwood timbers, which with just a little care and attention from you, will last a Lifetime. See our Lifetime Guarantees
Q5. Can my old plastic windows be replaced with new Box Sash Windows.
A. Our experienced estimators will be able to advise you on the correct period window type for your home. We can then either supply and install them or just supply them to you for fitting by others.
Q6. Do you manufacture other types of windows
A. We manufacture all period window and door types, for instance, some early 1900’s properties, have both sliding sashes and hinged casement windows. Casement Bay Windows are a big feature of 1930’s properties and we install faithful copies of the originals.
Q7. Does your company manufacture the new windows or do you buy them from a 3rd party.
A. The Original Box Sash Windows Company manufactures every new window and door in its own factory located in South Wales. We are very proud of our manufacturing process and welcome visitors by prior arrangement. 100% we make everything bespoke including the glazing too.
Q8. Can you copy my existing window design.
A. Our highly competent and greatly experienced surveyors take great care when measuring your windows. Using their skills, they make templates of the original features and faithfully reproduce them in our new windows. The period character of your property is safe in our hands.
Q9. Will my new windows be painted
A. Your new windows will be decorated using four coats of microporous paint. You can choose your colours with our surveyor when he visits to take exact measurements. We can even give you one colour outside and a different one inside.
Q10. Can I have different finishes on window furniture.
A. Our furniture comes in Brass, Chrome, Brushed Chrome and Black. Some types even come in white.
Q11. Will my new windows be guaranteed.
A. The Original Box Sash Windows Company provides an industry leading Lifetime Guarantee and also an insurance backed 10 year warranty. All deposits are covered by the insurance until the windows have been delivered safely to your home.
Traditional Meets Performance
Our traditional timber sash windows and doors have delighted customers for over 40 years. Combining elegance with exceptional standards of performance, insulation, security and finish, our products are of the very highest quality.
Technical Excellence Since 1979
We invented the double glazed sash window. A patent was recorded in 1995, which has since released the patent.
Our Lifetime Guarantee
Lifetime Guarantee on Frames. 10 year Guarantee on Glazing. Lifetime Guarantee of Parts. All insured by the Independent Warranty Association.