Privacy Policy

Personal Information

We collect Personal Information when you knowingly provide it, including when you register for any newsletter, contact us, or request information. Personal Information is information that may be used to identify or locate an individual, like a person’s full name, postal address, e-mail address, or phone number, as well as other non-public information that is associated with this Personal Information. We use your Personal Information to send communications, to respond to your enquiries including those after any service by us for you. If you have agreed to receive email marketing, we will also use your Personal Information in line with GDPR regulations to send you marketing and promotional messages.

Trustpilot & Which Trusted Traders function as a data processor for Envoygate (Installation) Ltd, T/A The Original Box Sash Windows Co. With your prior consent, we may share your name and email address with them to obtain reviews and feedback on our services.

Non-Personally Identifiable Information

We collect Non-Personally Identifiable Information automatically when you visit our Site. Non-Personally Identifiable Information is information that is not used nor intended to be used to personally identify an individual and is not associated with nor linked to Personal Information. This Non-Personally Identifiable Information we collect via the Site includes your Internet Protocol address, browser type, browser language, the date and time of your request, and the web page you have visited immediately prior to visiting the Site.

Envoygate (Installation) Ltd, T/A The Original Box Sash Windows Co. will make no attempt to track or identify individual users, except where there is a reasonable suspicion that unauthorised access to systems is being attempted. In the case of all users, Envoygate (Installation) Ltd, T/A The Original Box Sash Windows Co. reserves the right to attempt to identify and track any individual who is reasonably suspected of trying to gain unauthorised access to computer systems or resources operating as part of Envoygate (Installation) Ltd, T/A The Original Box Sash Windows Co. web services.

As a condition of use of this site, all users must give permission for Envoygate (Installation) Ltd, T/A The Original Box Sash Windows Co. to use its access logs to attempt to track users who are reasonably suspected of gaining, or attempting to gain, unauthorised access.

All log file information collected by Envoygate (Installation) Ltd, T/A The Original Box Sash Windows Co. is kept secure and no access to raw log files is given to any third party.