The Original Box Sash Windows Company was founded in 1979. As a proud local family business, built on trust and decency, we quickly made a name for ourselves by offering high quality products and exceptional, personal service to every one of our customers.
We love taking you back to a bygone era where innovation and tradition held sway and the smell and feel of wood always meant quality craftsmanship.
Our mission is to honour that tradition whilst embracing innovation; to bring glorious good times back to your home and to help you and your family frame your day in the perfect way.
By 1987, we were able to establish our own production facility in Merthyr Tydfil to help us meet demand for our beautifully crafted timber windows and doors. Since that time, we have invested in continuous innovative research and development, helping to ensure that our bespoke products – and the people who create and install them – exceed expectations every time.
While nearly 40 years have passed since we began supplying our own traditional timber windows and doors, our commitment to quality and service remains unchanged. From the moment, you meet with our certified surveyor to the completion of your installation, we will do our utmost to ensure the results are to your complete satisfaction.
Our dedicated aftercare service – which includes a lifetime parts guarantee – is our way of demonstrating that, while your project may be finished, our responsibility to you as our customer is not. They are always Box Sash windows and represent us long after the installation project has ended. We grow by referral so you can imagine how much we value good customer service and aftercare. So, we offer a five year no quibble adjustment service on all products, and are always on hand to advise you in the event of any questions.
Avoid the common pitfalls: 40 years of experience in one handy guide – DOWNLOAD NOW FOR FREE!
With nearly 40 years of experience (way more if you add up all our personal experience) in the design and manufacture of traditional timber windows and doors, The Original Box Sash Windows Company is a leading name in the industry.
We’ve combined our knowledge into one handy, free, easy to read guide: “How to choose a Traditional Window company” – we hope you will download it.Avoid the most common pitfalls.
Click here to download it now.
Our family-run business enables us to treat our customers as valued individuals, not numbers on a screen to a big impersonal corporation. As such, we remain 100% committed to offering you a service that is entirely transparent and designed to offer you complete peace of mind at every stage.
Our website offers you a clear overview of original Box Sash products and services. If you require further information, we will be happy to assist you. You can arrange to see working samples of our products, view installations of our windows, or visit our joinery works to watch our products being handcrafted in the traditional way.
Easy Fixed Price Payment
Once you have signed a contract, we request a deposit of 25%, with the remaining balance payable on delivery to site. The price you are quoted by our surveyor includes everything you will need to pay if you decide to purchase windows and doors from Box Sash, including VAT – there are no hidden extras.
All of the materials used in your windows and doors will be hand selected and crafted to your individual requirements. We use only sustainably sourced prime hardwood, and free from pesticides. We are certified for total quality assurance.
Box Sash is licensed under the Data Protection Act. We will never visit your home without invitation or pass your information on to any other person or organisation. You can opt out from hearing from us again in future if you wish – this will not affect your right to ongoing customer care from Box Sash.
Our Lifetime Guarantee
A free FIVE YEAR INSURED GUARANTEE on both products and installation, no quibble. PLUS, thereafter, our exclusive Lifetime Guarantee which you can pass on to any future owner of your property.
Free Design Visit
Book a free design visit with us, and one of our named surveyors will arrange to call on you at a convenient time in order to discuss your requirements. With a minimum of 14 years’ experience in the industry, your local surveyor will answer any questions you have and give you a detailed quote for your property.
We will keep you well informed throughout the installation process, preparing everything in our joinery works before work begins, so any disruption to you is kept to a minimum. Our experienced, Certified and Licensed competent installers will clean up everything following installation, and will not begin work on another project before they have completed yours.
Box Sash is a licensed waste carrier. All waste materials removed from your home during the installation period, including old windows and doors, will be taken to authorised treatment facilities, where they will be recycled in line with the latest Government environmental legislation.
Our dedicated service team is on hand throughout your installation to deal with any queries you might have. Once installation is complete, we offer you a first year’s no-quibble adjustment service and a lifetime’s free parts guarantee, insured for 10 years at no extra cost.
Why You are in Safe Hands
At Box Sash, we understand that traditional timber windows and doors are a significant investment. Choose to work with us and you’ll have a personal point of contact throughout the work, and for any queries after completion. Below are just a few of our key team members.
Jane Foley, Customer Liason Manager
Our business is built on the quality of our products and the personal service we offer all our customers. Our customer liaison manager, Jane, who has 30 years experience with us, is on hand to guide you through ordering.
Call Jane direct on 01753 829104
John Rose, Operations Team Manager
Our customers value the knowledgeable, no pressure approach of traditional window experts like John, whose advice on our beautiful, cost effective and energy efficient windows is tailored to your individual requirements and delivered to you in a free, written report.
Tanya Sim, Installation Team Manager
Home renovation work can be complicated, but our installation manager Tanya, who has 31 years experience with us, is on hand to streamline the process. From fitting to completion, we strive to keep disruption to a minimum.
Call Tanya direct on 01753 829110
Phillip Bunce, Production Team Manager
Our bespoke timber windows are the combined result of our innovative processes, quality craftsmanship, and superior materials. Production manager, Philip, who has 31 years experience with us, oversees skilled joiners, glazers and painters to ensure your complete delight with our products.
Corporate Social Responsibility
Box Sash is an environmentally responsible manufacturer. As such, we make sure that the sourcing, crafting and installation of our products is as low impact as possible.
In addition to our environmental commitments, we manufacture our windows in a British Government designated low employment region, helping to stimulate the local economy and generate work for the people who live there and assist in training youngsters.
Manufacturing traditional timber windows requires less fuel than PVC products
The premium quality hardwood we use grows naturally and is harvested at its prime. All is approved by the Forestry Stewardship Council.
We use only pure natural timber and non-toxic paint for naturally safe results
We source timber from sustainable forests to create windows that last for years
Our TRADA certified insulated windows help you reduce energy expenditure