As part of our Total Quality Assurance programme (BS EN ISO 9002), all the records covering the manufacture and installation of your windows and doors are stored on a database. This means we can source and replace for you any component, normally within hours of you contacting us.

Speedy, reliable service over many years has built us an enviable reputation, and results in a large proportion of work coming from personal recommendations and further orders from established customers.

What do you offer ? For the first year after your installation we offer you a no-quibble, free service to adjust and rectify any problems with our replacement windows/doors. After that, FOR YOUR LIFETIME, we guarantee you free parts. What do I need to do ? Just contact us in writing please. Our Service Department will then contact you within the next few days to make mutually acceptable arrangements.

What is the guarantee you will provide with this service ? IYou are covered by Lloyds of London insurance for the first ten years of your guarantee (included in the price). Can I transfer my guarantee ? Yes. Just use the password we give you to enter the Customers’ secure section on our website. There you will be able to transfer the name of the beneficial holder of the guarantee.

What about the “Sellers Pack” for householders, which is now going to be law ?

We will help you to make this as informative and attractive as possible regarding your windows and doors, for prospective purchasers of your house.