As part of our Total Quality Assurance programme (BS
EN ISO 9002), all the records
covering the manufacture and installation of your windows and doors are
stored on a database.
This means we can source and replace for you any component, normally within
hours of
you contacting us. |
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Speedy, reliable service over many years has built
us an enviable reputation, and results
in a large proportion of work coming from personal recommendations and
further orders
from established customers. |
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| What do you offer ? |
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| For the first year after your installation
we offer you a no-quibble, free service to adjust and rectify
any problems with our replacement windows/doors. |
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| After that, FOR YOUR LIFETIME, we guarantee
you free parts. |
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| What do I need to do ? |
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| Just contact us in writing please. Our Service
Department will then contact you within the next few days
to make mutually acceptable arrangements. |
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| What is the guarantee you will provide with
this service ? |
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| IYou are covered by Lloyds of London insurance
for the first ten years of your guarantee (included in the
price). |
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| Can I transfer my guarantee ? |
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| Yes. Just use the password we give you to enter
the Customers secure section on our website. There you
will be able to transfer the name of the beneficial holder
of the guarantee. |
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What about the Sellers Pack for householders,
which is now going to be law ? |
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We will help you to make this as informative and attractive
as possible regarding your windows and doors, for
prospective purchasers of your house. |
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